Case Manager (Community Engagement Program) (Project Management)

Base Salary: $21.50-$32.25/hour
JOB SUMMARY
Under the supervision of the Director of Integrated Behavioral Health, the Case Manager will provide a variety of services to patients with housing, mental health and/or substance use concerns who have a history of misdemeanor involvement within the justice system.
The Case Manager is responsible for linking patients to clinic and community resources to improved general health and wellbeing while reducing recidivism. The position is responsible for evaluating patient's needs, contributing to their treatment plan, connecting them with appropriate resources to successfully manage their conditions, documenting interventions, and reporting progress and/or additional needs to the clinical team. This role will provide case management services for patients with complex health and social issues including individuals who are unsheltered, have a substance use or mental health diagnosis or are high utilizing Medi-Cal and Medi-Medi beneficiaries. The Case Manager will support accessing and linking patients to resources in the community. The Case Manager is responsible for enrolling appropriate participants, assessment, making appropriate referrals, appointment setting, and monitoring/reporting patients' progress and needs, patient empowerment and utilization review and fieldwork. The Case Manager will work closely with the patient's integrated team, community non-profits, hospital, courts, probation and health clinics to coordinate access to needs. The Case Manager will also be responsible for following SCHC protocol and practices around billing, documenting case notes, and entering data regarding patient's progress in required Case Management system. This position is responsible for working with individuals with complex health and psychosocial needs. This position is responsible for working with patients in housed and unhoused settings and in a variety of program settings.
JOB DUTIES AND RESPONSIBILITIES

Performs a variety of services related to the case management of patients
Reviews daily referrals received from justice partners, the court systems and other outside and inhouse referrals; meet with clients in order to obtain program consent, administer required assessments, and review client's care plan, medical follow-up and psychosocial needs.
Work collaboratively with patient's medical team
Identifies needs of patients and draws from a comprehensive bank of community resources
Follows an assessment protocol in order to assess the needs of patients
Respects and values the patients in showing sensitivity to issues of diversity, ethnicity, gender, sexual orientation, age and disability
Engages the patient in the development of a service plan tailored to meet the patient's unique needs, circumstances, and preferences as determined through assessment
Assist client in establishing individualized health goals, identifying potential problems/barriers; provide health education resources. Provide advocacy for client and monitor client's progress.
Coordinate logistics for health goal adherence
Supports patient with creating a continuum of care plan to meet their physical and social needs.
Educates the patient to make informed choices; maintains client records that include assessment plans, and case notes that are comprehensive and up-to-date
Coordinate with Community and County Agencies involved with the homeless population
Participates in interdisciplinary treatment team and supports patient's ability to communicate his/her needs effectively
Attend community meetings, as approved by supervisor
Supports patients with transitions of care
Document all clinical support tasks to meet data collection requirements
Participates in Street Medicine as part of a multidisciplinary team
If current on Medical Assistant Certification, may perform clinical duties within scope of practice.
Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of mental illness and substance use issues and sensitivity towards issues of diversity
Ability to work autonomously and seek out consultation from peers and others when needed
Knowledge of adult learning theories and group dynamics
Ability to work in a variety of settings, including fieldwork in the community.
Ability to manage a complex case load
Excellent verbal and written communication skills
Computer literacy
Strong organizational skills
Ability to effectively present information, respond to questions, and generally communicate clearly and respectfully with participants, coworkers, other agencies and companies
Comfortable discussing sensitive health issues with clients
Strong interpersonal skills. Ability to work with people with a variety of backgrounds and educational levels both in person and on the phone
Good judgment, problem solving and decision-making skills
Ability to uphold client confidentiality with the utmost professionalism
Ability to travel to other offices and community locations
Support patients in a non-judgmental way.
Ability to complete CPR certification

EDUCATION & EXPERIENCE

Two-Year associate degree or equivalent experience in Case Management
Experience with case management services or patient care in a medical environment
Strong Computer or keyboarding skills.
Current CA Driver's License

PREFERRED QUALIFICATIONS

Experience working with the justice involved, substance use, mental health and/or homeless populations
Previous experience working in an outpatient clinic, doctor's office, or programs for mentally ill, SUD clients
Knowledge of harm reduction practices or theories
Experience working with common health care programs
Current CPR Certification

BENEFITS
SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employees and their families receive the optimal in health care coverage, along with options to meet their needs.

Competitive wages
Medical insurance
Dental insurance
Vision insurance
403(b) retirement plan with matching employer contribution
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Supplemental Insurances
Flexible spending account
Paid vacation
Paid sick
Paid holidays
Paid CME time and CME allowance
Employee assistance program
Jury duty pay
Bereavement pay
Prescription discount program
529 college savings plan
Educational reimbursement program
Gym membership discounts
Free subscription based app for meditation and sleep
Free telemedicine service for benefit eligible employees