Will Call Representative - Lead (CRL) (Sales)

The Will Call Representative works directly with customers.  This person is responsible for

Providing product and service information and processing orders. This role requires a strong focus on driving sales, strengthening customer relationships, and supporting efforts in positioning the branch as a direct and trusted contact for the location. Serve as an ambassador between the customer and the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Listen attentively to customer needs and concerns; demonstrate empathy
• Maintain broad knowledge of clients, products, and services
• Accurately process over-the-counter, phoned, faxed, and e-mailed orders
• Document customer interactions and transactions
• Data entry, daily cash balancing, and sales audits

• Will manage the general business operation in this facility and work cross-functionally with the warehouse organization.
• This role works independently and uses discretion concerning order fulfillment.

QUALIFICATIONS:

To perform the job successfully, this person must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Being reliable as a role carries responsibility as the keyholder.
• Previous customer service experience preferred, but not required
• CRL product knowledge preferred, but not required
• Ability to work in a fast-paced, team environment, stay current with all inquiries and tasks
• Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications
• Able to read and perform simple mathematical calculations
• Good computer skills
• Lifting and packaging of products of complete orders.

EDUCATION AND/OR EXPERIENCE: 

• 2-5 years of experience in glazing and architectural aluminum industry
• Strong in the use of Microsoft Office products
• Business Acumen

Bilingual in Spanish preferred

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