Sales Engineer - Talent Solutions (Finance)
The Sales Engineer, Talent Solutions is responsible for providing pre- and post-sales support to customers utilizing or considering any product within the portfolio of solutions offered by Talent Solutions . Reporting into the AVP of Strategic Accounts, the Talent Solutions Pre-Sales Engineer is a deep subject matter expert in Talent Solutions, with considerable product and market knowledge covering background screening. The Talent Solutions Engineer collaborates closely with Account Management, New Logo Sales, Product, Marketing, Operations, Customer Success, and Solution Consulting teams to ensure the Talent Solutions value message is effectively communicated in all sales contexts. The Sales Engineer combines a mix of business acumen and technical knowledge to consult clients on Talent Solutions service setup, optimization, and value recognition. The Sales Engineer is added to the Opportunity Team for cross-sell/upsell and new business pursuits, assisting with completion of business analyses, proposals, RFP responses, and Talent Solutions value metric reviews.
The Sales Engineer will work a hybrid schedule, with Tuesday, Wednesday and Thursday in the office, from our Clayton, MO location.
What You'll Do:
- Demos: Conducts demos of Talent products for new and existing customers.
- Pre Sales Demos: Deliver user experience, work flows, file output examples, etc in a demo format. Focus on new products to enhance the sales cycle. Examples: Flex, TR Ed.
- Post- sales Demos: In partnership with the Product Trainer- support and deliver Interactive demos for Talent Solution customers.
- Product Knowledge: Provides direction and recommendations for how to use the products- use cases, workflows, etc.
- Product Usage Support: Functions as liaison during customer integrations (product, technology and integration teams)
- Provides customer support within the integration development
- Participates in discussions between technology and business owners with the customers.
- Provides feedback on customer facing integration documentation.
- Product Marketing Support: Partners with marketing team to access the most current product materials
- Transaction Reporting Needs: Partners with D&A and business visualization to ensure reporting aligns with customer's expected volume
- Monitor transactions following go-live
- Support customer questions related to expected transactions and reporting outputs.
- Support sales campaigns as it relates to New Product Initiatives
- Work with the product, marketing and sales teams on driving campaigns with the direct sales team
- Serve as the subject matter expert on the solutions during customer and sales team interactions
What Experience You Need:
- Bachelor's Degree in related field, or equivalent work experience
- 5+ years experience in sales support, or technical environment
- Extensive experience with Software as a Service (SaaS) platforms, encompassing aspects such as implementation, configuration, integration, and user training.
What Could Set You Apart:
- Working knowledge of Equifax Operations and Customer Support teams and processes
- Proficiency with Google Workspace suite and other common desktop applications
- Knowledge of common HCM and Payroll providers and platforms is a plus
- Ability to digest and interpret information quickly; strong technical acumen
- Proven ability to influence others in a matrixed organization
- Able to craft and share compelling customer and competitive storylines
- Demonstrate strong client-facing skills (internal and external customers)
- Superb attention to detail is required
- Adapt to changes quickly
- Ability to work with little or no supervision
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