Customer Service Rep (Finance)

Who We Are

Metrix is the preferred supplier of industrial condition monitoring systems to many of the world's leading manufacturers and users of cooling towers, gas turbines, reciprocating compressors, and other rotating and reciprocating machinery. With headquarters in Houston, Texas, we operate in more than 40 countries via factory-direct sales and service professionals, along with a strategic network of instrumentation partners.

Your Role

Metrix is seeking a Customer Service Rep who creates, reviews, confirms, and/or revises as appropriate, terms of sale on quotes and customer purchase orders. Position is on a hybrid work from office/home schedule.

RESPONSIBILITIES:

• Talks with customers by phone and receives new orders via phone, mail, fax or e-mail.

• Determines appropriate price, delivery date and other terms for orders with assistance of templates and ERP system information, and direction of the Sales Representative or Manager as necessary.
• Documents and presents the written order acknowledgement to the customer.
• Handles details and issues as necessary to fulfill Operations, export compliance, and customer needs.
• Documents necessary information for customer claims of sales-owned issues to initiate problem resolution.
• Extensive use of Microsoft Outlook including filing, organizing, and retrieving email correspondences.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• Associates degree (A.A.) from college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

• Some experience or understanding of international order and/or shipping terms, Incoterms 2000, and/or export compliance is preferred.
• Manufacturing experience preferred.

KNOWLEDGE AND SKILLS

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMMUNICATION SKILLS: Ability to communicate effectively verbally and written with internal and external customers.

Privacy

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Metrix is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.