Technical Support Engineer (Finance)
About The Role:
This job is the Technical Support Engineer for Haptic products. Currently the haptic product line includes the Touch, Touch X and Premium haptic hardware. Also included are the device driver, utility applications, plugin for game engines, and open haptic SDK. A technical support engineer will respond to customer communication (typically calls or email) and help troubleshoot and solve the customer issue with the haptic device. Sometimes the customer issue will be escalated to engineering or result in an RMA for device repair or replacement. This position will also handle aspects of the RMA process. This is remote position within the U.S.
What's in it for You!
- Competitive Pay: Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
- Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy.Yep, you read that correctly. We are a Company that values you and makes sure you take time for yourself.
- 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
- Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
- Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team has a presence across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
- Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
- Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
- Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.
Salary:
$28.00 - $44.00 per hour is the range for this position. The pay range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. 3D Systems considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
What We Are Looking For:
- Assist in creating and maintaining an accurate, up-to-date Project Schedule.
- Take customer support calls and emails.
- Troubleshoot and help solve customer issues with the haptic device.
- Escalate complex problems, as necessary.
- Identify haptic devices requiring and RMA.
- Handle RMA process.
- Other duties as assigned.
- Four year technical degree or equivalent work experience.
- Experience in a customer technical support, Help desk, or similar customer facing position.
- Excellent written and verbal communication skills.
- Experience in Microsoft Office and Salesforce.
- General PC troubleshooting skills and familiarity with windows networking.
- Ability to multi-task effectively.
- Ability to work independently.
- Must be able to sit for extended period of time in front of a computer.
- Position requires use of headset/microphone.
- Knowledge of CAD programs desirable
- Experience with Haptic devices a plus
