Customer Support National Acct Manager (Administrative)

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The CSA National Account Manager is the primary contact for Power Systems Product Support National Account Customers for all parts and service, EPG, and Petroleum business in a manner that reflects the company's vision of working as “One Professional Team.” The CSA National Account Manager supervises the staff that manages the Customer Service Agreements (CSA) and personally calls on National Accounts customers to gain additional engine rebuilds, engine repairs, and CSA's that are not covered by our current Power Systems Product Support team. The goals of the National Accounts Manager are to offer the lowest possible operating cost/hour to the customer, minimize customer downtime, and merchandise, and sell all applicable products to oil and gas users.

Pay Rate:  $70,212.99 - $96,548.42 Annually 
Pay rate is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Quotes repair options outlining Wagner options
• Assists territory PSSRs with quotes for regional operations
• Serves as the contact point for facilitating emergency calls and responses, as needed
• Manages the budget and financial status
• Promotes CSA program and initiates program administration within Wagner
• Creates and maintains profiles on all major parts and service competitors
• Compiles and maintains customer call lists
• Manages expense reports
• Works with branches to provide consistent order pricing to customers
• Serves as the primary contact for National Account engine rebuilds and CSAs
• Provides accurate and timely response to customer needs
• Provides proactive communications with the Product Support Manager regarding all pertinent issues with dealers, customers, policies, warranties, or equipment
• Promotes all available programs offered by Wagner Power Systems as appropriate for the customer
• Prospects for new users and applications for products and services
• Conducts periodic basic machine inspections to recognize parts and service sales potential
• Assists with developing standards for Power Systems National Preventative Maintenance service work
• Other duties as assigned by manager

Supervisory Responsibilities:

• Direct reports include: National Account Coordinators, National Account Supervisors
• Hires, trains, and directs the work of National Account Coordinators and National Account Supervisors
• Provides on-going performance feedback, and writes and conducts the annual performance reviews

Required Education and Experience:

• High School Diploma or GED
• College-level business courses preferred
• 5+ years' experience in the Power Systems field with previous sales experience
• 5+ years administrative/clerical experience
• 5+ years customer service experience
• 5+ years sales experience
• 5+ years supervisory/management experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to manager work order processes
• Creative problem solving skills
• Basic knowledge of Microsoft Outlook
• Intermediate knowledge of Microsoft Word and PowerPoint
• Advanced knowledge of Microsoft Excel

Work Environment:

• Noise: Moderate
• Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Operations