Director, Biospecimen Operations - Biorepository Services (Finance)

Summary

The Director, Site Operations - Ohio is responsible for the management of LabConnect Ohio Operation and leadership of the Biospecimen Operations line of business. This includes providing oversight for all personnel and collaborating with partners to ensure operations and biospecimen requirements are adhered to; oversight of accessioning, sample processing, biorepository, and other personnel in Ohio to ensure quality compliance, and efficient use of LabConnect systems / processes. Ensures business goal achievement, compliance with, and execution of all relevant policies and SOPs to ensure high levels of performance and client satisfaction.

Responsibilities:

Site Leadership

• Serves as an enthusiastic, confident, and positive leader and role model to the LabConnect Ohio facility consistent with Company vision, mission, and values.
• Closely collaborates with LabConnect peers and leaders to ensure the facility and infrastructure (people, processes, and systems) enable repeatable, predictable process flow and operational excellence.
• Establishes appropriate performance metrics and systems.
• Communicates, coordinates, and collaborates across cross functional groups.
• Maintains a culture of trust and flexibility while maximizing productivity and quality.
• Develops and maintains KPIs aligned with corporate standards.
• Leads and develops team members while building a performance minded culture focused on engaging and enabling the team.
• Provides strategic leadership and fosters collaboration.
• Closely collaborates with peers and leaders across the organization - establishes working relationships and drives change management.
• Develops and maintains positive, long-term, and successful relationships with key business partners including, but not limited to laboratory affiliates.
• Communicates regularly with Executive Director of Global Biospecimen and others on Company's leadership team.

Biospecimen Operations

• Directly manages accessioning, sample processing, and biorepository personnel in Ohio and provides leadership to non-reporting site members. Manages labor resources including accurately forecasting resource needs. Conducts performance reviews, provides training and mentoring.
• Establishes Company's operational vision and goals including continual improvement in operational efficiency, productivity, and consistency.
• Manages client needs / issues and makes recommendations for related process enhancements and business process optimization.
• Consistently evaluates metrics, and guides actions based on metrics data to drive service quality, and profitability.
• Ensures that organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations, and with adherence to procedures and compliance.
• Drafts and maintains SOP to ensure regulatory compliance and current LabConnect processes.
• Maintains contact with key clients to monitor satisfaction and identify areas for improvement.
• Works with the Training Department to develop / enhance training tools. Assures training is offered and promoted for employee career development.
• Works with the leadership to support our Global Laboratory Partner program.
• Maintains contact with partner laboratory to monitor satisfaction and identify areas for improvement.
• Liaises with the Quality and Regulatory Services (QRS) department to ensure vendors are qualified/re-qualified and assist with issue resolution.
• Responsible for the functions of the facility and the staff at LabConnect Cleveland.
• Other duties as assigned.

Education and Qualifications:
• Bachelor's Degree in related discipline, preferably a PhD or Master's level/MBA/MS.
• 8-10 years related experience required, including 2-5 years in a management role overseeing individuals in a high performing team environment in a clinical or central laboratory.
• Previous experience as a CAP Director preferred.

Required Skills
• Demonstrated leadership skills with broad business orientation.
• Expert operations management experience and proven track record for successful projects.
• Operations experience with budget and matrixed environment is required.
• Ability to build strong business partnerships and collaborate across multiple business units and stakeholders.
• Strong sense of urgency to meet deadlines with ability to lead multiple projects and initiatives concurrently.
• Strong ability to influence and provide strategic recommendations to executive level decision makers.
• Strong executive presence and interpersonal skills.
• Ability to exercise independent judgment in developing methods, techniques, and evaluation criterion for obtaining results.
• Ability to work well in a fast-paced environment, multi-task, and handle pressure.