RFI Coordinator (Engineering)

TIDI Products is looking for an RFI Coordinator to join our Health Systems Team!!

The purpose of the RFI Coordinator role is to ensure efficient management, coordination, and tracking of customer inquiries across various departments within the enterprise.

This position will work remotely, but must be willing to travel as needed to any of our facilities, customers or trade shows.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Centralized Management:
Maintain a structured approach to handling RFIs via a dedicated mailbox and process.
Internal Coordination:
Work closely with internal teams (Contracts, Quality, Regulatory, Sales, etc.) to gather accurate and timely responses.
Verification of Agreements:
Ensure customers have appropriate distribution agreements in place before providing requested information.
Customer Communication:
Deliver final responses or documents to both internal and external customers.
Tracking & Reporting:
Monitor the status and outcomes of all RFIs using SmartSheet or another tracking tool.
Process Improvement:
Provide insights to leadership to enhance efficiency and eliminate waste.
This process ensures consistency, compliance, and responsiveness in handling RFIs while improving internal workflow and customer satisfaction.
Domestic RFIs:
Manage the Request for Information (RFI) mailbox and use the process created for the Enterprise Coordinate with contracts team to verify customer has a distribution agreement in place if needed to provide answers to customer request. Coordinate with internal TIDI Products associates: Quality, Regulatory, Marketing, Logistics, Purchasing, Production, Manufacturing, Distribution Team, Engineering, Contracts, Intl Sales, OEM Sales, Coordinate final answers or documents and send back to customers both internal and external Track status and outcome of each RFI on SmartSheet tracker Provide insights to Domestic Sales Leader on improvements to process to eliminate waste
International RFIs:
Manage the International Request for Information (RFI) process for the Enterprise. Coordinate with contracts team to verify customer has a distribution agreement in place to provide answers to customer request. Coordinate with internal TIDI Products associates: quality; regulatory; product managers; engineering; buyers; legal; international sales; OEM Sales; manufacturing; etc. to gain needed answers to customers RFI request Track status and outcome of each RFI on tracker Provide insights to International Sales Leader on improvements to process to eliminate waste

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

CORE VALUES & GUIDING PRINCIPLES:
Understands internal and external customers
Assure a safe work environment
Encourage individual development
Demonstrates teamwork and flexibility/adaptability
Demonstrates honesty
Keep our commitments
Think systemically and ensure constancy of purpose
Lead with humility and respect every individual
Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection

QUALIFICATIONS:
Bachelor's degree in business or related field 1-3 years of experience in customer service, sales support, regulatory affairs, or supply chain. Strong communication & coordination skills. Proficiency in Excel is highly preferred. Experience with SmartSheet, Salesforce, ERP systems, or similar tracking tools. Knowledge of contract management, logistics, regulatory processes, and compliance preferred. Ability to work cross-functionally with sales, engineering, quality, and legal teams.

About TIDI Products
TIDI Products is a market leading manufacturing of disposable infection prevention products and patient safety products, headquartered in Neenah, WI. We have manufacturing and distribution facilities in Neenah, WI and Tijuana, MX. And office space in Lincolnshire, IL. TIDI provides best in class products and service to major healthcare products distributors and users worldwide.
We Support Care Givers and Protect Patients!!

Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email WIHR@tidiproducts.com or call 920-751-4300 x 4044.

Equal Opportunity Employer
TIDI Products is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, family.

Estimated starting annual base salary pay ranges is $60,000.00 - $70,000.00, less applicable withholdings and deductions, paid on a bi-weekly basis. Please note that the actual compensation offered may vary based on relevant factors as determined by the Company, which may include, but is not limited to, location, experience, qualifications, education, skillset, and market conditions. The target base compensation for this role is in the low to middle of the range, with the top of the range reserved for only exceptional circumstances. TIDI Products offers a competitive benefits package to eligible full-time employees, which currently includes medical, dental, and vision plans, 401(k) with employer matching contributions, life insurance, paid time off, tuition reimbursement, and more, as well as paid sick leave in accordance with applicable law. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.