Complex Revenue Manager - Hilton Orlando Lake Buena Vista and Hilton Orlando Lake Buena Vista Palace (Finance)

Hilton Orlando Lake Buena Vista - Disney Springs Area and Hilton Orlando Buena Vista Palace - Disney Springs Area are looking for their next Complex RevenueManager to join our team!

Located in the heart of Orlando and connected to Disney Springs, these two properties are ideal destinations for both leisure and business guests. Hilton Orlando Lake Buena Vista features over 814 rooms and 78,000 square feet of event space, while Hilton Orlando Buena Vista Palace boasts 1,011 guest rooms and over 124,000 square feet of event and meeting space. Both hotels provide outstanding venues for corporate events, conventions, and social gatherings.

A Revenue Manager is responsible for monitoring group and transient business thresholds within the five-year forecast to ensure measurable improvements for demand and availability in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
The Benefits:
Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

As the Revenue Manager, you will supply critical analysis on the effect of short-range decisions effecting occupancy, average rate and rooms profit goals within the current 53-week (Netrez/OnQ PMS) period. Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis. Specifically, you would be responsible for performing the following tasks to the highest standards:

Manage and maintain group and transient inventory controls:

• Daily review and implementation of room accommodation and rate inventory controls in Netrez / OnQ PMS and OnQ RMS. Includes weekly implementation of roll-in controls
• Ensure group inventory and cut-off dates are managed according to demand
• Implement all blackout dates in Netrez / OnQ and review monthly to determine if adjustments are needed
• Work with Director of Front Office to ensure that sellout strategies are in place, and OnQ PMS / Netrez are balanced daily
• Ensure OnQ FMS and General Ledger are balanced daily as it relates to past actuals

Develop, monitor and adjust sales and pricing strategies:

• Conduct a weekly Revenue Management Meeting where the appropriate booking period is evaluated for proper rate and availability control
• Provide a synopsis of results vs. decision from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment
• Daily review of Delphi/DMPE reports: GRC, Backlog Report (monthly), Daily Transaction reports and Overrides report. Address concerns and action plans with Director of Sales
• Develop annual transient pricing. Ensure pricing is consistent in all distribution channels (Netrez/OnQ PMS, GDS, Internet)

Provide critical analysis of strategies, room statistics and demand factors:

• Review end of month rooms statistics reports including FMS, Monthly Revenue Management Reports, STAR, HILSMART, Key Hotel Marketing Reports, Report of Operations, and provide critical analysis on performance vs. forecasts and results of implemented strategies
• Conduct displacement analysis of group business, as needed, to determine impact potential business will have on RevPAR
• Review all tentative and definite group bookings, to ensure that they support implemented strategies
• Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed
• Analyze past and present trends and make recommendations for future strategies

Forecasting:

• Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget using OnQ RMS, Excel, OnQ FMS, Delphi/DMPE, and Netrez/OnQ PMS

Competitive and Demand Analysis:

• Review all competitive shops on a consistent basis (at least once per week) and identify selling strategies and market trends
• Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators
• Maintain historical data on events and performance on any promotions during these demand-generating events #LI-AT3

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!