Clerical Associate (Administrative)
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
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Time Type:
Part timeDepartment:
Emergency DepartmentAll Locations:
10 Gove Street – Taylor BuildingPosition Summary:
The Clerical Associate works together with other staff in the department promote a positive atmosphere that enhances efficient workflow through good teamwork. The Clerical Associate performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the Specialty Department.Essential Duties and Responsibilities:
- Answers phones in a courteous and professional manner, using the four-part greeting, which includes name, and department title. Screens and redirects call appropriately.
- Composes and types detailed and accurate messages using the staff messaging system, and the Telephone Encounter. Calls patients as requested by a practice staff person. Manages both specialty appointment reminders and appointment recall system (waitlist). Review emails received on a daily basis.
- Uses computer to schedule, cancel, and confirm appointments; to request records, to pull up and print information, and to communicate by e-mail. Maintains the practice files.
- Interacts with patients or other staff in a professional manner, and recognizes the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.
Qualifications and Requirements:
- High School Diploma or G.E.D.
- At least six (6) months in customer service or an office.
- Demonstrated telephone skills (i.e. call screening, message taking, and giving), in a professional manner.
- Familiarity with the use of personal computers in a Windows environment.
- Bilingual skills (Demographic level) preferred.
Rate: Starting at $20.00, and up to $27.00 based on experience
