Front End Manager (Wedge Lyndale) (Manufacturing)

PURPOSE: Manage all aspects of the Front-End Department. Supervise Assistant Front End Managers, Front End Trainers, Front End Coordinators, Cashiers, and Baggers.

REPORTS TO: Store Director
Status: Salaried full time, 40+ hours weekly

ESSENTIAL FUNCTIONS:

Customer Experience
Ensure that the Wedge Lyndale Front End Department is a welcoming and friendly place for all who walk through the front door.
Demonstrate TCCP customer service behaviors, lead, by example, and hold staff to TCCP service expectations.
Create and maintain a Front End culture that ensures prompt, friendly, helpful customer service from front end staff.
Respond knowledgeably to customer questions about co-op policies and products and refer customers to other employees/resources as needed.
Assist department staff in making sound judgment calls regarding Wedge customer concerns with a focus on positive outcomes.

Department Operations
Schedule front end staff according to store and customer needs within established labor budgets.
Monitor key performance metrics and adjust operations accordingly.
Develop and maintain training and development materials for all aspects of department operations.
Hire and train department staff.
Offer Front End support during breaks, rushes, etc., working Cashier and Bagging shifts as needed.
Supervise front end staff. Coach employees and take disciplinary action as necessary.
Ensure front end staff are aware of changes in store policies and procedures.
Organize and facilitate front end, customer service and front-end coordinator meetings.
Attend Management Team meetings.

Safety & Security
Establish and maintain secure opening, closing and security procedures for front end staff.
Ensure accuracy and security of all cash received through the front end.
Ensure staff work in a safe manner, following safety procedures.
Follow all Co-op safety procedures and train Front End employees in all relevant safety procedures.

Systems and Equipment
Ensure that registers and scales are maintained by coordinating efforts with IT and Scanning Staff.
Monitor product database issues and report problems to Scanning Department.
Ensure sound mechanical/maintenance of the front-end area and report issues to Store Director.
Track POS related issues and report to relevant departments.

QUALIFICATIONS:
2+ Years managing retail service departments.
Extensive experience serving the public in a fast-paced environment.
Excellent communications skills: good listening, clear instructions, facilitation, and presentation skills.
Familiarity with natural foods and knowledge of trends in the natural foods industry.
Demonstrated ability to work with customers and coworkers from diverse cultural backgrounds.
Ability to work with TCCP to create an inclusive environment where all are welcomed.
Ensure hiring supports TCCP goals for diversity and inclusion.
Experience in co-op or natural foods retail preferred.

ESSENTIAL PHYSICAL REQUIREMENTS:
Up to 8 hours working while walking and standing.
Consistent use of hands including simple grip and fine fingering manipulation
Corrected vision to enable reading of small print.
Frequent lifting of up to 25 lbs.
Frequently reaching, bending, twisting, and rotating.

Twin Cities Co-op Partners has an ongoing commitment to the principles and practices of diversity and inclusiveness. Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, genetic information, disability, age, marital status, familial status, veteran status, citizenship, pregnancy, membership or activity in a local human rights commission, status with regard to public assistance, or any other status category by applicable law. People with a wide variety of backgrounds and experiences are encouraged to apply