Account Manager (Sales)

Account Managers develop and maintain strong relationships with Archbright members in their defined territory by connecting with the organization's business owners, HR representatives, C-Suite executives, finance leaders, and other stakeholders to understand their needs, ensure they are using their Archbright membership benefits to the fullest, and recommend appropriate solutions to support their workplace. 

A successful Account Manager is a skilled communicator, a relationship builder, passionate about member relations, and focused on creating a rewarding experience with Archbright. 

Archbright is based in Seattle, WA and many of our employees reside in the PNW. This role is primarily remote, with occasional travel to networking trade shows, chamber events, as well as internal Archbright conferences and events (approximately 2 – 6 times per year.) 

Essential Duties and Responsibilities: 

• Build and maintain strong, long-lasting relationships with members through frequent outreach and timely follow-up. 

• Prospect for services sales, as well as respond to inbound leads/inquiries, from members in their defined territory. 

• Must consistently meet or exceed established sales goals on a monthly and quarterly basis. Goals include monthly sales quota and quarterly activity goals (calls, emails, and meetings). 

• Stay connected with members through social networking on LinkedIn, attending industry events, and participating in Archbright hosted and sponsored in-person and virtual events.  

• Identify member pain points to help members maximize membership benefits, uncover sales opportunities, and partner with Service Line Leaders to present appropriate solutions. 

• Manage open sales opportunities through sales process in timely manner, maintaining accurate sales forecast in CRM. 

• Develop and implement strategies for securing members into the Workers Compensation Services service line. 

• Actively manage sales pipeline to build appropriately sized funnel, and accurately forecast  
  future sales. 

• Log all calls, emails, and other activities in CRM for activity tracking and reporting. 

• Create and manage proactive communications plans through recurring outreach that includes virtual and in-person meetings, phone calls, and email. 

• Develop and maintain a deep understanding of Archbright's products and services. 

• Coordinate and collaborate with Service Line Leaders and other cross-functional teams to address member needs during sales process and in the fulfillment of member benefits. 

• Build trust through communication, clearly set expectations and follow through on commitments. 

• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Other Archbright Qualifications and Duties: 

Qualifications:  

• Excellent written and verbal communication skills for both internal and external audiences.   

• Proficiency in working independently and as part of a team. 

• Ability to hold oneself and others accountable to expectations and due dates. 

• High tolerance for change, with an openness to organization change, continuous improvement, and a willingness to learn new skills.   

• Participate in Archbright connection and communication experience including creating and working on quarterly objectives, 1:1s with manager, weekly check-in, and team, department, and company meetings. 

• Adoption of Archbright GIFTED Values (Grit, Inclusion, Fun, Transform, Engage, and Deliver). 

• Support of the IDEAL commitment to stated outcomes and support achievement of IDEAL principles of Inclusion, Diversity, Equity, Accessibility and Leadership.

Duties:  

• Adoption of Archbright GIFTED Values (Grit, Inclusion, Fun, Transform, Engage, and Deliver). 

• Support of the IDEAL commitment to stated outcomes and support achievement of IDEAL principles of Inclusion, Diversity, Equity, Accessibility and Leadership

Position Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. 

Supervisory Responsibilities: None

Education and Experience:  

• Required: 3-5 years of successful sales experience in B2B environment 

• Preferred: Bachelor's degree or equivalent experience 

Technical Skills:

• Required: Excellent MS Office and CRM software skills 

• Preferred: Proficiency with HubSpot CRM.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

While performing the duties of this job, the employee may regularly be required to lift and/or move up to 10 pounds. The employee may need to sit for extended periods of time utilizing eyes, fingers, hands, arms, to use mouse, keyboard, and monitor. At events, employees may need to lift items like boxes, stand for long periods of time, and be able to move items from one place to another at a venue. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

While performing the duties of this job, the employee is regularly exposed to computer monitors and shared workspaces when required to work from an office space as needed.  

This position may require traveling to member companies, mostly in the Greater Puget Sound area. The ability to get to those locations is required. 

The expected hiring range for this role is between $79,744-$88,604 annually. The full range for this role is between $73,841-$103,368 annually. Archbright Keystone is our Total Rewards program for our most valuable assets - our people. These benefits have been carefully chosen and put in place because together they support the harmony of work and life. They include generous front-loaded Paid Time off (PTO), 11 paid holidays, subsidized medical, dental and vision benefits, hybrid and remote work (dependent on position and member need/timing), 401(k) with employer match, short- and long-term disability, life insurance, employee assistance programs and more!    

 

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Archbright believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.