Housing Coordinator (Administrative)
The Housing Coordinator will work within the Outreach Operations team. Primary focus will include managing the allocations of accommodations inventory across campus to ensure strategic growth across multiple business areas, customer types, geographical regions and distribution channels throughout the seasonal timeline of demand. As well as manage the room assignment process, including assignment of rooms, communication of assignment and conflict resolution of assignments.
Will serve as liaison to key departments for all things housing to ensure departments are informed, planned, and supported appropriately to provide a seamless customer experience.
The position will have responsibility for managing a series of reporting & analytic reports, including weekly, monthly and quarterly reports, which help drive the business strategically.
As time permits, will support outreach operations in various duties.
Position Responsibilities:
- Manage allocation of accommodations taking into consideration several variables and considerations to meet business goals
- Develop and manage all housing inventory reports, including forecasting, utilization, and offer management advisement based on insights
- Evaluate and assess housing occupancy, retention, and projection trends
- Organize and schedule out inventory changes based on seasonal need
- Manage the day-to-day room assignments and communication with customers and internal departments
- Implement inventory management strategies to optimize accommodations across campus
- Serve as liaison to campus life, operations, sales, management, and customer for all housing affairs
- Play point for organizing and scheduling off-site accommodations based on business need
- Conduct regular inspections of accommodations to ensure all standards of excellence are being met and meet with managing staff to ensure all needs are being met
- Assist with check-in procedures of guests for all business types
- Manage hotel affiliate program
- Assist and support outreach operations as time allows
- Adhering to all company policies, procedures and business ethic codes
- Other duties as assigned
Knowledge, Skills and Abilities
- Ability to work flexible schedule
- Organizational and Strategic Planning skills
- Strong analytical and strategic business acumen
- Knowledge of residence life operations
- Highly organized with the ability to juggle multiple projects
- Proficient with MS Products; Excel, Dynamics, PowerPoint, Word
- Commitment to personal and professional growth
- Sense of responsibility to self & team
- Exemplary work ethic, integrity, initiative, creativity, and passion
- Professional demeanor and strong communication skills, both written and oral
- Ability to work independently or in a team setting effectively
- Capable of working in a fast-paced environment balancing multiple projects and responsibilities
- Demonstrated ability to communicate effectively to all levels of management
Preferred Skills
- Bachelor's degree
- 2+ years of hands-on technical experience
- Experience with sales support and(or) customer service experience
- Bilingual/Multilingual
Physical Demands and Work Environment
- Ability to; move, lift, push and pull equipment or boxes in excess of 40lbs.
- Should be able to handle outdoor temperatures for a reasonable period of time.
- Must be able to move around campus which includes gym, turf, fields, etc.
- Ability to work flexible hours to include nights, weekends and holidays is required
