Network Support Engineer II (Information Technology)
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
F5, Inc. seeks Network Support Engineer II in Seattle, WA:
Job Duties: Analyze customer network environments and customer specific data. Handle multiple active cases involving internal and external networks of diverse scope to determine the best network solution to either restore, resolve, or work around the customer's networking issues. Provide remote technical assistance on F5 network solutions to both internal and external customers and F5 partners. Demonstrate good judgment to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to resolve problems and hardware and software issues on F5 networking product and services, based on data analysis of a complex set of customer specific factors. Communicate status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined a set of procedures. Provide F5 customers and partners with a consistently high-quality networking support experience. Participate in ongoing training with F5 networking products and related technologies. Handle case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management. Manage multiple routine cases and prioritize based on customer and business needs. Telecommuting is an option. Travel to the F5 offices is required 60% of the time.
Minimum Requirements: Master's degree, or foreign equivalent, in Computer Science, Telecommunication and Networks, or closely related quantitative discipline, and one (1) year of experience in job offered or in any occupation in a related field.
Special Skill Requirements: (1) EIGRP; (2) OSPF; (3) TCP/IP; (4) VTP; (5) VLAN; (6) Ethernet; (7) Gigabit Ethernet; (8) SNMP; (9) Telnet; (10) SSH; (11) Cisco Prime; (12) Wireshark; and (13) Jarvis. Any suitable combination of education, training and experience is acceptable. Telecommuting is an option. Travel to the F5 offices is required 60% of the time.
Salary: $163,862.00 - $166,862.00 per annum. Benefits: F5 offers competitive pay, 401k, and other benefits: https://www.f5.com/company/careers/benefits.
Submit a resume with references using the apply button on this posting or by email at: PeopleOps@f5.com at Req.# 22-107685.
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You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
